Communication

It’s All About Interaction!

The central role of Interaction Design when creating delightful customer experiences

Organisations depend on their competitive advantage in order to become or keep successful, relevant for their customers and grow over time. As we all know, competitive advantage is achieved via either one – or a combination - of the strategies involving pricing, service and product quality or customer service excellence. We argue that another overarching strategy should always be present in a company’s strategy; delivering an excellent, desirable and memorable customer experience.

Innovation and Process Automation for Small Businesses

In the world of small businesses, there are only three golden rules you need to keep in mind:

Strengthening Your Intra- and Inter-Department Partnership – The Welcome Side Effect of Design Thinking

Imagine a world where customer service, procurement, marketing, finance, operations, human resources, and sales can truly help each other and work together, instead of stepping on each others’ toes and pointing fingers. A world where all parts of the organizations work together with a shared sense of purpose, no matter how different their cultures, processes, and systems, have been in the past.

The Key Challenges of Government Innovation

Last month, leaders in public sector innovation gathered to discuss ways of crowdsourcing new solutions to longstanding problems at IdeaScale’s Open Nation DC. Speakers from a range of agencies as diverse as the FDA and the US Coast Guard presented best practices on creating actionable change in government.

The Value of Innovation at a Time of Crisis

We often talk about the role of innovation in an age of constant, radical disruption, as defined by the 4th industrial revolution. Within this new environment, innovation leaders should play an essential role in helping the organization thrive and drive growth.

Want Innovative Employees? Use These 6 Innovative Hiring Methods

How many times have you read a candidate’s cover letter and found yourself actually dozing off? How many times have you (figuratively) rolled your eyes when candidates answer the question “what’s your greatest weakness” with “perfectionism”? How many times have you bored yourself asking that question?

Musings of an Apprentice: Business Thinking Meets Design Thinking to Create a Design-led company

Abstract: A perspective of a redesigned, reformed and transformed business design professional. The author shares her journey, experience, progress, and point of view on today's often discussed "design thinking or building a design-led innovation culture."

How Can Personalization Improve Your Business Impact?

If there’s one mistake that marketers keep repeating, it is treating their customer base as a demographic instead of as a group of individuals. With this in mind, it comes as no surprise that personalizing your message increases your engagement rate while personalizing your brand as a whole tends to give your customer loyalty a boost.

Increasing Experimentation and Autonomy Capability: The New Corporate Innovation Imperative

In the past 12 months, there has been a concerted push to foster a more experimental and autonomous workforce within mature, corporate organizations. This is impacting how innovation professionals operate, drive value, and ultimately succeed in their own careers.

Improving Communication for a More United Workforce

Many companies around America struggle with communication between the management, the employees, and every level for that matter. Unfortunately, bad communication can lead to lower production and even conflict within the company, squandering sales and hurting reputation.

How Great Managers Can Drive Employee Engagement

Are your employees underperforming? This happens even to star employees when they don’t feel motivated to do their job anymore. Luckily, great managers can drive employee engagement by reconnecting with their workers. To boost engagement, you must find out what drives the people to do their best job every day.

5 Ways to Create a Culture That Embraces and Adapts to Change

As part of today’s changing technological landscape, it is vital to create a workplace culture that adapts to those changes. Doing so starts with having a comfortable workplace culture to begin with. Making your employees feel at ease in their current working conditions is the basis of creating a workplace that can adapt to changes.

Why is Crowdsourced Innovation Perfect for Nonprofits?

When the United Way told the story of their crowdsourcing program, Edwin Goutier, Innovation Lead at Unitd Way, said that one of the things that he hears a lot is that people don’t think of the United Way (or nonprofits in general) as innovative.