Daniel Fasnacht (MBA, PhD) is the CEO and founder of the strategy and innovation consulting firm EcosystemPartners AG, Fellow of the University of Zurich, lecturer and writer. He is an expert for open innovation, digital transformation, ecosystems and its impacts on society, economics and politics.
Linkedin: linkedin.com/in/danielfasnacht
ORCID iD: https://orcid.org/0000-0002-2628-481X
Investments that are necessary to innovate and serve customers are no longer sustainable while COVID-19 hastens the need to exploit the potential of digital innovations. Serving customers accurately during unprecedented times requires a new mindset and business model innovations. If banks respond to customer requirements in completely new special situations, they can gain trust and integrity and become winners of the crisis.
