Consumers are no longer excited by traditional commercials, including display ads, banner ads, and native ads. In fact, these ads are causing a pandemic known as “ad fatigue” and symptoms range from disinterest, boredom, and more. The problem is worsening.
Today, almost any B2B firm claims to be “customer-oriented”. However, only few firms have a rigorous and stringent system that integrates the “best” (B2B) customers into its innovation process – where “best” in this context is measured not by volume of sales but by contribution to the firm’s innovation. A lot of insight has been generated on how to engage consumers in the innovation process. There is also a growing body of knowledge about how to innovate openly on the R&D side of the innovation process. But little has been written up so far about how to systematically integrate B2B customers in the firm’s Open Innovation system. innovation-3’s Frank Mattes closes this gap by sharing some insights.
Recently, Bruce Nussbaum declared "design thinking is dead." Tim Ogilvie, CEO of innovation strategy consultancy and co-author of a new book on design thinking, disagrees.
Many companies focus exclusively on the users of their products. If they would only widen their view to encompass the entire "customer chain," they would see amazing opportunities for innovation, according to Daniel Scocco.