Traditional back-office delivery models are quickly becoming obsolete as internal customer behaviour and the speed of change are becoming increasingly vital.
In today’s competitive environment, back-office and shared service professionals are forced to re-evaluate their business models for greater efficiency, cost reduction and innovation, or risk losing out to an enterprise with greater agility. As a result, it becomes vital to differentiate through data transformation and rely on fact-based decision making to structure strategies.
This event will dive deeply into understanding how and where you can effectively deploy technology, analytics and change management strategies in order to achieve operational excellence in your back office.
- Achieve process efficiency through agile operating models, and digital transformation initiatives
- Gain actionable insights from data for faster, fact based decision-making, to provide accurate business cases for your strategies
- Adopt change management and transformation leadership initiatives to deliver a seamless transition in the move to digitalisation