Trends & News2020-09-12T08:46:52-07:00

Digital Tools and the Future of Remote Work

September 17th, 2020|

Until about four months ago, remote work was somewhat of a rarity, and, at very least, something most people were unfamiliar with. One of the few COVID-19 silver linings, however, was that many companies were forced to have their employees work remotely due to stay-at-home orders. This meant more time with families, less time in transit, and, for a lot, a surprising sense of comfort at "the workplace."

The Problem With Australian Innovation Programs: and Lessons for Other Countries (Part 2 in series)

September 4th, 2018|

Over the past few months I have been spending time with a range of Australian companies, getting to better understand their business models and approaches to innovation. While there is plenty of good news for Australian businesses and their innovation practices (see my previous article), there is a justified sense of concern around maintaining sustained, robust growth in the face of digital and exponential disruption.

How the World of Esports is Taking Over Streaming Services

February 22nd, 2018|

As competitive gaming raises in popularity, streaming services are being flooded by gamers. When the world's most iconic gaming tournaments go live, viewers from around the globe travel to arenas and tune into streaming services so they can watch their favorite gamers battle for eternal glory and riches.

Hey Interface, What’s New?! – Conversational Commerce: People, Problems and Pitfalls

February 7th, 2018|

Apple’s anticipated addition to the Smart Speaker conversation will be released on Friday. Much as been said about this speaker and the broader commerce implications resulting from the confluence of voice recognition and AI technology. A confluence dubbed as conversational commerce by Uber’s Chris Messina in a piece published on Medium in 2015.

Impact Assessment: The Innovation Paradigm Shift that is Coming

February 6th, 2018|

In the context of business management and economics, innovation has mainly been considered as a source of profit and growth. But innovation can also have a transformative role and recently more and more innovators and entrepreneurs are not only considering the financial returns of their projects, but also the societal impacts that they might bring with them.

Freedom to Fail, Freedom to Innovate

January 23rd, 2018|

Everyone seems to agree that innovation is a risky business: it involves a lot of experimentation, which often ends up in failure. High tolerance for failure therefore can be considered as a major prerequisite for any successful innovation program.

The Cost of Innovation in Healthcare

January 12th, 2018|

Medical technology is without a doubt the biggest innovation to the healthcare industry. It can be called the largest driving factor and is a key role in virtually every aspect of healthcare. It’s becoming more and more clear that medical technology is influencing the way we are thinking about healthcare—especially patient care and efficiency—and will continue to shape the industry for the foreseeable future.

5 Things Innovative Companies Can Learn From Amazon

December 7th, 2017|

It is no secret that Amazon is a titan of industry. Given their tremendous success, they are quite obviously doing more than a few things right. While there are undoubtedly a myriad of different reasons that this company has become the giant that it now is, today we will be taking a look at five of the lessons that other companies can learn from Amazon.

Psychoanalysis of Artificial Intelligence

October 25th, 2017|

IRIBU, the robot, a gold medalist at the last International Robot Olympics, slowly sits on the couch and leans back with a grin on face. He is in a large square room, decorated with antiquity, providing the intellectual ambiance for a tactical discussion.

Key Customer Service Trends You Need To Be Aware Of

October 24th, 2017|

Customer service is an essence of modern business. It surpassed prices and products as the most important brand differentiator a long time ago. According to the recent survey, almost 100% of global consumers claim that customer service is crucial in their choice of the brand. That’s why you need to stay up to date and learn about the key customer service trends in this article.

Do We Need a Digital Bill of Rights?

September 21st, 2017|

That the new Apple iPhone X uses facial-recognition software (FRS) to unlock the device rather than a pin or fingerprint, underlines the importance of this burgeoning technology. We will likely see a massive spread in the use of FRS which will bring many benefits but some serious risks which we need to start addressing now.

International Courier Services Developing Technology and Innovations

September 20th, 2017|

Courier services have come a long way in the past decade and a lot of that is down to technological developments. These days, couriers understand that in order to stand out and provide an exceptional service, they need to invest in the latest technology innovations. This is especially true when it comes to international courier services.

5 of America’s Best Innovation Labs

August 17th, 2017|

The innovation that goes on within American corporations is truly breathtaking. Of course, many of the best innovation labs require the immense resources of powerful companies, but at their heart, these labs all succeed when two components come together: the right people and the right ideas.

Turning Big Data into Big Paydays

August 16th, 2017|

The global technological advancement has been ongoing for many decades now. The ability to generate big data by companies concerning their clientele and customers is an opportunity that to exploit and transform into huge returns on paydays. Venturing into data analytics can form a source of income for many more people globally as big data continues to get more use.

Top Three Blogs on Innovation Talent

August 15th, 2017|

Innovation is a hot topic today. No wonder that there are numerous blogs on the subject. In a fascinating report, CapGemini found that “difficulty finding the right people to drive innovation efforts was the number one constraint to innovation success.” So we assumed there would be lots of good advice in these blogs on the people side of innovation ‑ innovation talent, leadership and teams. We set out, full of enthusiasm, to find the best blogs on innovation talent.

How will Your Organization Prepare for Extreme Scenarios?

August 14th, 2017|

A BISS-project powered by the Service Science Factory

Rapid changes in technology, customer needs and society forces large organizations to constantly adapt to a changing context in order to remain relevant. Organizations therefore need to shift their strategy from a reactive to a pro-active approach, or in other words, they need to anticipate the future to prepare for it. Developing extreme scenarios paints a picture of the future and poses the opportunity for organizations to prepare for upcoming challenges and to make use of new opportunities.