Kerry Goyette is the president of Aperio Consulting Group, a corporate consulting firm that utilizes workplace analytics and implements research-based strategies to build high-performance cultures, and the author of “The Non-Obvious Guide to Emotional Intelligence.” Follow her on Twitter: @thinkaperio.

Strategic Agility: The Leadership Survival Skill of the Year

Chaos might have defined the year that was 2020, but that turmoil helped business leaders learn a new skill that will serve them well in the years to come.