Communication2021-06-18T07:54:55-07:00
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Interdisciplinary Innovation: Being Innovative is a Way of Imagining, Perceiving, Expressing, Inventing & Inspiring

January 3rd, 2022|

Innovators present creatively disruptive traits, disrupt old ways, and inspire better ways to do things. They are passionate to connect, to learn, and to explore by understanding commonalities and appreciating uniqueness. Being innovative is a growth mindset and a proactive attitude. You cannot wait for something to happen---keep curious, always think profoundly, learn fresh knowledge, and acquire new capabilities.

Why People Buy Innovation Management Software

June 23rd, 2021|

Every year, IdeaScale analyzes our system and customer data and releases a report on crowdsourced innovation trends and benchmarks. You can find this year’s report here, but one of the questions that we pay a lot of attention to is why people are looking to purchase an innovation management platform in the first place.

It’s All About Interaction!

August 1st, 2018|

The central role of Interaction Design when creating delightful customer experiences

Organisations depend on their competitive advantage in order to become or keep successful, relevant for their customers and grow over time. As we all know, competitive advantage is achieved via either one – or a combination - of the strategies involving pricing, service and product quality or customer service excellence. We argue that another overarching strategy should always be present in a company’s strategy; delivering an excellent, desirable and memorable customer experience.

Strengthening Your Intra- and Inter-Department Partnership – The Welcome Side Effect of Design Thinking

May 23rd, 2018|

Imagine a world where customer service, procurement, marketing, finance, operations, human resources, and sales can truly help each other and work together, instead of stepping on each others’ toes and pointing fingers. A world where all parts of the organizations work together with a shared sense of purpose, no matter how different their cultures, processes, and systems, have been in the past.

The Value of Innovation at a Time of Crisis

May 2nd, 2018|

We often talk about the role of innovation in an age of constant, radical disruption, as defined by the 4th industrial revolution. Within this new environment, innovation leaders should play an essential role in helping the organization thrive and drive growth.

Want Innovative Employees? Use These 6 Innovative Hiring Methods

April 12th, 2018|

How many times have you read a candidate’s cover letter and found yourself actually dozing off? How many times have you (figuratively) rolled your eyes when candidates answer the question “what’s your greatest weakness” with “perfectionism”? How many times have you bored yourself asking that question?

How Can Personalization Improve Your Business Impact?

March 21st, 2018|

If there’s one mistake that marketers keep repeating, it is treating their customer base as a demographic instead of as a group of individuals. With this in mind, it comes as no surprise that personalizing your message increases your engagement rate while personalizing your brand as a whole tends to give your customer loyalty a boost.

Improving Communication for a More United Workforce

March 10th, 2018|

Many companies around America struggle with communication between the management, the employees, and every level for that matter. Unfortunately, bad communication can lead to lower production and even conflict within the company, squandering sales and hurting reputation.

How Great Managers Can Drive Employee Engagement

March 7th, 2018|

Are your employees underperforming? This happens even to star employees when they don’t feel motivated to do their job anymore. Luckily, great managers can drive employee engagement by reconnecting with their workers. To boost engagement, you must find out what drives the people to do their best job every day.

5 Ways to Create a Culture That Embraces and Adapts to Change

February 28th, 2018|

As part of today’s changing technological landscape, it is vital to create a workplace culture that adapts to those changes. Doing so starts with having a comfortable workplace culture to begin with. Making your employees feel at ease in their current working conditions is the basis of creating a workplace that can adapt to changes.

How the World of Esports is Taking Over Streaming Services

February 22nd, 2018|

As competitive gaming raises in popularity, streaming services are being flooded by gamers. When the world's most iconic gaming tournaments go live, viewers from around the globe travel to arenas and tune into streaming services so they can watch their favorite gamers battle for eternal glory and riches.

Hey Interface, What’s New?! – Conversational Commerce: People, Problems and Pitfalls

February 7th, 2018|

Apple’s anticipated addition to the Smart Speaker conversation will be released on Friday. Much as been said about this speaker and the broader commerce implications resulting from the confluence of voice recognition and AI technology. A confluence dubbed as conversational commerce by Uber’s Chris Messina in a piece published on Medium in 2015.

Want to Build a Culture of Innovation? Then Seek Out Your Innovation Agents

November 20th, 2017|

‘No man is an island, entire of itself’ runs the saying and it should probably go on to say that no concept should be introduced in isolation either. In the VUCA world, we’re all challenged with constantly trying to do something new, to create lasting change, transformation and disruption. That challenge means it helps to have others on your side, adding their enthusiasm, energy, perspective and creativity to the mix. Why… because if there’s one truth about innovation, it’s that it’s definitely not a solo sport!

Key Customer Service Trends You Need To Be Aware Of

October 24th, 2017|

Customer service is an essence of modern business. It surpassed prices and products as the most important brand differentiator a long time ago. According to the recent survey, almost 100% of global consumers claim that customer service is crucial in their choice of the brand. That’s why you need to stay up to date and learn about the key customer service trends in this article.

Do Open-Concept Offices Promote Innovation?

October 12th, 2017|

Do open-concept offices live up to their hype when it comes to encouraging innovation and collaboration? Or do they hinder productivity by sacrificing privacy - and in some cases, comfort? Let’s take a look at the pros and cons.

Mastering Global Innovation through Multicultural Collaboration

September 19th, 2017|

We live in an increasingly multicultural and networked world where innovation has the potential to transform lives from Austria to Zimbabwe. Leaders and teams are facing changing customer needs across cultures and geographies. If you’re responsible for international products, services, projects, or programs, how are you facilitating innovation and collaboration around the world?

Here’s Why Consistency is Your Greatest Asset

September 18th, 2017|

Whether you’re an executive, a manager, or part of the team handling day-to-day operations, you’ve probably thought more than once about what you bring to the table within your organization. What do you feel is your greatest asset? Chances are, consistency never tops the list—but perhaps it should.

Can Everyone Be Innovative?

September 12th, 2017|

Innovation is an integral part of many organizations today, and for good reason: it helps companies stay agile, relevant, and evolving. However, innovation is often difficult to achieve—or is even met with resistance.