Many executives see organizational effectiveness as an outcome of various factors such as knowledge management within companies. Every executive is held to the grindstone of maximizing financial measures---their careers are tied to financial performance measures. Every executive also knows that financial measures can illustrate whether knowledge management is contributing to bottom-line improvement.
In this article Dr Rowan Gilmore shares lessons from the AIC’s Innovation Coaching program which was first introduced to help Queensland (Australia) SMEs in 2009. The program works with SMEs in a number of industry sectors, helping company management to “think outside the box” to grow their business or develop new products and services.