customer retention

3 Ways How DRaaS Can Help to Save Your Business

Disaster recovery as a service (DRaaS) is a category of cloud computing designed to protect applications and data against natural and human disasters. It ensures that service disruption of a business is kept to a minimum by enabling a full recovery through the cloud. Most often it is handled by a third-party provider and managed by your internal IT personnel, removing some workload from your IT professionals and giving them peace of mind.

Ideascale2021-12-17T12:03:54-08:00November 15th, 2018|Categories: Strategies|Tags: backup, cloud, cloud computing, customer experience, customer retention, cyber crime, cyber-security, data, data recovery specialist, disaster recovery, DRaaS, Failure, failure points, finance, project, security, solutions|

The central role of Interaction Design when creating delightful customer experiences

Organisations depend on their competitive advantage in order to become or keep successful, relevant for their customers and grow over time. As we all know, competitive advantage is achieved via either one – or a combination - of the strategies involving pricing, service and product quality or customer service excellence. We argue that another overarching strategy should always be present in a company’s strategy; delivering an excellent, desirable and memorable customer experience.

Ideascale2021-12-15T07:15:19-08:00August 1st, 2018|Categories: Strategies|Tags: branding, Communication, competitive advantage, customer experience, customer insights, Customer Interaction Model, customer journey, customer retention, customer service, data analytics, design, design thinking, hard skills, information systems, Interaction, Interaction design, KPIs, machine learning, mart Algorithms, Natural Language Processing, process improvement, program improvement, soft skills, user experience, user insights, value proposition|

customer retention

3 Ways How DRaaS Can Help to Save Your Business

It’s All About Interaction!

The central role of Interaction Design when creating delightful customer experiences