Frugal Banking: An Opportunity to Create Customer Value in the Future?

Investments that are necessary to innovate and serve customers are no longer sustainable while COVID-19 hastens the need to exploit the potential of digital innovations. Serving customers accurately during unprecedented times requires a new mindset and business model innovations. If banks respond to customer requirements in completely new special situations, they can gain trust and integrity and become winners of the crisis.

Innovation in South America

According to the last INSEAD Global Innovation Index 2009-2010, all South American countries are ranked below the 40th position. To improve the innovation situation in the region there are three main focus areas to be addressed: encouraging a culture of collaboration and the use of social media, encouraging intrapreneurs, and to introduce Management 2.0. Other key issues are Internet penetration and the Enterprise 2.0 concept.