Machine learning is not a sci-fi concept anymore. Over the past few years, it has improved business operations in multiple ways. One of the areas that benefit from ML technologies the most is business communications. So, how does machine learning impact your internal and external communications? Let’s find out!
Investments that are necessary to innovate and serve customers are no longer sustainable while COVID-19 hastens the need to exploit the potential of digital innovations. Serving customers accurately during unprecedented times requires a new mindset and business model innovations. If banks respond to customer requirements in completely new special situations, they can gain trust and integrity and become winners of the crisis.
Since the outbreak of COVID-19, customer behavior has changed dramatically. To survive, businesses need to adapt by accelerating customer service trends that already exist.
As we look ahead and reimagine the future of work, augmentation of humans and technology will enable employees to create more meaningful work.
Human Creativity: The Critical Survival Skill of the 4th Industrial Revolution that Cannot be Automated
While 4th Industrial Revolution technologies are fast becoming the way to go in the world of the "new normal," they are driven by something far superior to robots: human creativity. Let's have a look at the importance of creativity in this article.
The mix of IoT and AI is being used by tech enthused agencies for curbing the rise of coronavirus cases, and flattening the curve. Read all about it here.
Will digitalization fundamentally change the way companies innovate? Our answer is no. While digital technologies hold enormous innovation potential, they belong to the sphere of “solutions” and are means to a higher purpose.
The importance of email marketing when spreading the word about a product or service cannot be overstated. Studies show that for every dollar spent on your email marketing campaign, you can get up to $44 as your ROI. This is 44 times more than other marketing channels like TV ads.
In 2013, Adobe conducted a comprehensive research study and found that 76% of marketers believe that marketing changed more in the past 2 years than in the previous 50. Digital technologies were changing rapidly, impacting how marketers build their strategies and market to their audiences. Today, fast digital innovation has been replaced with the strategic implementation of new technologies in marketing.
For as long as businesses have existed, so has customer service. With each advance in technology, it appears the way organisations deliver customer service has evolved. Similarly, customers themselves have grown to expect faster responses, at almost all times of day.
Image recognition will make our cars safer, more efficient and reliable. Learn how image recognition technology is improving.
How can we succeed in the online world when it seems to be changing by the day? This article explores critical questions business leaders need to be asking themselves as they explore case examples and strategies that have been applied by others, examine how the technologies and capabilities of the ‘mobile first’ internet could evolve in the next few years and identify a set of practical actions they can adopt to drive exponential online sales growth.
In our recent book The Future Reinvented, we are argued that, in the face of seemingly unprecedented change across society, learning at every level is central to survival and growth.
In recent years, our world has become hyper-connected, and while that offers many substantial benefits to both corporations as well as individuals, these benefits come with a hefty price tag on our privacy and security.
A few years ago, big data was a brand new frontier for businesses, and few could afford to leverage the technology on a large scale. Today, it’s much more accessible for companies of all sizes, and the field of big data has begun to mature.