Great leaders intuitively know how to listen. They use empathy and mindfulness to be present during every interaction. Their focus and commitment to the goal let them shelve their egos and receive feedback with grace, inspiring innovation at every level. People who are seen as “born leaders” don’t judge others but learn and grow from what they hear.
No matter what the nature of your business is, you will inevitably encounter unhappy clients. Whether this is because it’s the fault of the company or something that couldn’t have been prevented – your first priority needs to be solving the problem.
What does improvisation have to do with the needs of business today? Plenty, says improv expert Jay Rhoderick, who shares some practical strategies for using it to break out of our rutted thinking and generate new insights.