delivery

Five Perspectives of Innovation Management Maturity

The success of innovation management is never an accident; it’s a holistic management process with an iterative thought-out planning and execution continuum.

Key Customer Service Trends You Need To Be Aware Of

Customer service is an essence of modern business. It surpassed prices and products as the most important brand differentiator a long time ago. According to the recent survey, almost 100% of global consumers claim that customer service is crucial in their choice of the brand. That’s why you need to stay up to date and learn about the key customer service trends in this article.