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What the Australian Economy Gets Right About Innovation; and Lessons for Other Countries (Part 1 in series)

Over the past few months I have been spending time with a range of Australian companies, getting to better understand their business models and approaches to innovation. After working with US / European organizations for many years, it’s been refreshing to see the actions and impact of innovation in this market.

Key Customer Service Trends You Need To Be Aware Of

Customer service is an essence of modern business. It surpassed prices and products as the most important brand differentiator a long time ago. According to the recent survey, almost 100% of global consumers claim that customer service is crucial in their choice of the brand. That’s why you need to stay up to date and learn about the key customer service trends in this article.

7 Ways to Keep Your Employees Engaged All Year Round

When your employees are directly and fully engaged, you will notice that their morale and overall level of job satisfaction are high. They are motivated to work harder and smarter for your company, and the result is high productivity and perhaps less employee turnover.