Since the outbreak of COVID-19, customer behavior has changed dramatically. To survive, businesses need to adapt by accelerating customer service trends that already exist.
In the wake of the coronavirus pandemic, many companies have implemented mandatory work-from-home policies to help contain the spread of COVID-19. While large companies have the resources and experience to foster a massive ‘home office shift’, smaller companies who have never implemented such policies before are facing numerous questions regarding this new work arrangement.
The COVID-19 situation isn’t just affecting the way businesses work, it’s shaping discussions about how they will in future, too. Recent global events have affected businesses in unimaginable ways, testing them in a manner not seen in several generations. However, present circumstances have also fast-forwarded several conversations surrounding the future of work.
Working with remote teams is cool but not easy. In this article, we discuss what business documents you need to start working with your virtual team the right way.
With the increased mobility of modern networks and the explosion in mobile device use, more companies are finding benefits in allowing employees to work remotely. At the same time, maintaining security across multiple devices and public networks presents a challenge.
A major shift is underway from fixed to flexible lifestyles, from commute to communicate forms of consumption. The Millennials or Generation Y are at the heart of it, both by choice and necessity; but the impacts will be felt far wider as new technologies enable a more flexible, pick and mix approach to life and work.