Since the outbreak of COVID-19, customer behavior has changed dramatically. To survive, businesses need to adapt by accelerating customer service trends that already exist.
Organizations maintain and manage many different kinds of resources. Managing them can get complicated, considering all of their components and the potential risks that they bring. Not only do they have to be allocated properly, but there need to be safety nets set in place for potential mistakes and legal consequences.
The industries of manufacturing and energy are poised for more disruptive change perhaps than any other industry. These companies are impacted by sustainability issues, consumer attitudes and behaviors, digitization, 3D printing, emerging automation and technology, and so much more.
As they say, there is a time and place for everything, and that goes for implementing process automation in your business as well. Automation can be very productive. However, not all processes are meant to be automated. Want the details? Keep reading.
In spite of the new explosive capacity for growth in both the energy and manufacturing sectors, “And only 24% of energy professionals consider their company to be ahead of the competition.” This disparity exists for a number of reasons, but often because a company’s innovation capabilities are not aligned with a repeatable innovation process. So what are the key inflection points for manufacturing and energy innovation?
Starting up a small business can be rough. Even if you possess near-infinite entrepreneurial spirit, chances are that you’ll run into some roadblocks along the way. Whether these obstacles are based in logistics of strategy and implementation of your business model, or even issues with the very products and services you offer, most of these problems can be solved with financial influx.
The backbone of any company, an HR department can be a catalyst for a brand’s growth and success. A tech-supported, effective HR unit will help you improve employee experience, which translates into better engagement and higher performance.
In the world of small businesses, there are only three golden rules you need to keep in mind:
Data analytics is a powerful tool, one that has the capacity to benefit small businesses just as easily as larger and more well-established organizations. While many new startups lack the in-house resources and expertise needed to generate, collate and analyze large volumes of data in order to produce useful insight, there are a variety of services and resources that can provide an ideal solution. The information gleaned through data analytics can be of immense benefit to business owners. Finding the big data solutions that are best suited to their needs and budget is no longer a concern that business owners can afford to take lightly.
Making your company operate more efficiently can improve your bottom line, while also making it easier to run and to manage. Fortunately, there are a lot of simple things you can do to boost efficiency. It's a good idea to frequently take a critical look at your processes to analyze how they can be made more efficient. Then, you can take advantage of new techniques and technologies that will easily and conveniently boost your efficiency.
Dealing with cyber security issues had become increasingly important as more businesses, even ones that don't think of themselves as inherently tech-centric, become more dependent on internet applications, databases and analytics.
Just like oil became a valuable commodity in the 20th century, data is also proving to be priceless to companies and business organizations in the 21st century. Data analysis specialists have projected that by the end of 2020, business enterprises will have data amounts equivalent to 44 zettabytes, or 44 trillion gigabytes.
Getting your innovative idea to market takes a lot of time, hard work and stress. However, the work doesn’t stop once you actually get your product or service up and running.
To understand the impact of IoT on customer service you first need to know what it is. Briefly defined, IoT is a system of interrelated devices, digital machines, and objects that have unique identifiers. All these entities also have data transfer capabilities over networks without the need for human/human or human/computer interaction. In this article, we'll explore how you can redefine and improve customer relationships through IoT.
Recent advances in technology put Internet-of-things (IoT)-innovation on top of the management agenda across industries. It is predicted to increase economic value by $11.1 trillion in 2025 (McKinsey 2015). The Service Science Factory and Noventum collaborated on this article to present a state-of-the art view on the Internet of Things and how to implement this vision within organizations.