Don’t let Market Research Myopia Distract you from Innovation

Customer and market research, competitive benchmarking, and focusing on market share could be detrimental to your organization's future performance. These approaches are critical improvement tools. Top performing organizations have turned them into a disciplined and useful science. But they can also lead to "me-too" followership or - even worse - commodity products and services that compete only on price.

How Strategic Planning Smothers Innovation: One Organization’s Story

The story of a once-innovative financial services firm illustrates the perils of substituting 'messy' innovation with a logical, orderly strategic planning process.