For as long as businesses have existed, so has customer service. With each advance in technology, it appears the way organisations deliver customer service has evolved. Similarly, customers themselves have grown to expect faster responses, at almost all times of day.
At its core, customer service is simple: Make sure your customers are happy. But even if you’ve succeeded in making your customers happy for a time, constantly improving your customer service should be a goal for you and your business, as it can help you stand out from competitors.
Using focused lean and agile startup methodologies, today’s Exponential Organizations (ExOs) are changing the way we do business forever. In this clip of the Innoview webinar series, Yuri van Geest and Anthony Ferrier discuss how corporate enterprises can use ExOs to disrupt an adjacent market and how to incorporate them back into the core business without destroying their entrepreneurial spirit.
More than ever, mature organizations are being disrupted by competitors that seem to appear out of nowhere, and rapidly grab massive amounts of marketshare in a short amount of time. In this clip, Yuri van Geest and Anthony Ferrier talk about the role of innovation professionals in this changing business environment—how the exponential organizations (ExO) engage intrapreneurs to develop disruptive innovations on the edges of the core business, while incumbent organizations employ innovation professionals as ambassadors to implement standards and processes to involve employees in innovative thinking.
While discussing the role of a designer in a corporate context, Lee Fain (Design & Innovation at Electrolux) and Anthony Ferrier (CEO, Culturevate) exchange views on a number of questions that are critical to the implementation of design leadership: How can design leaders scale their influence? Does the designer’s representation need to come directly from a designer, or can it come from another leader with an interest in design? Finally, where does design typically sit within an organization? Join us for this latest clip from Innoview - a new interview series with a focus on developing cultures of innovation and intrapreneurs within corporate settings.
Design Thinking—a powerful methodology principally used in product design—is now influencing corporate culture, allowing everyone to be part of the creative process. Companies today are moving beyond simple brand and product design and are developing a strategic process to work more effectively and improve the customer experience. But how does this democratization of design principals within an organization effect the role and responsibilities of the designer? How does it change the way companies are thinking about design? In this clip from InnoView, Lee Fain (Design & Innovation at Electrolux) and Anthony Ferrier (CEO, Culturevate) discuss how design is changing in a corporate context.
In this clip of InnoView (a new interview series in partnership with FEI and Culturevate), Scott Millward (Chief Learning Officer, Farmers Insurance) and Anthony Ferrier (CEO, Culturevate) talk about impediments to innovation in a corporate environment and what you personally can do to deal with these challenges or perhaps avoid them all together.
In our first session of INNOVIEW (our new interview series, in partnership with FEI and Culturevate), Scott Millward (Chief Learning Officer, Farmers Insurance) and Anthony Ferrier (CEO, Culturevate) talk about Innovation Culture and how learning and HR professionals are playing a more active role within the innovation space.
In this Roundtable Discussion we explore the leading benefits, challenges and techniques for engaging public crowds. Using key success stories we examine the extent to which we can overcome key pain points and harness the general public to support innovation.
In this IM Channel One webinar authors Jamie Notter and Maddie Grant share research from their latest book, When Millennials Take Over: Preparing for the Ridiculously Optimistic Future of Business, which identifies the four key capacities that must be developed inside organizations in order to successfully engage employees in the innovation process.
In this IM Channel One Roundtable Discussion the expert panel discusses the challenges of being a Chief Innovation Officer and provide insights to the different leadership styles and how they can be mastered and blended for maximum effect and ROI.
In this IM Channel One Roundtable Discussion, Dr. Matt Chapman, Head of Innovation Services at Mindjet, discusses best practices and approaches for developing an effective and engaging platform for driving new ideas and value through open innovation. Learn from industry leaders such as Siemens and Citi Bank, about how to create engaging experiences, to manage IP issues and how to harness your results.
Innovations should clearly contribute to growth, optimization and protection of the business. However, CEOs often challenge innovations already at the beginning of respective discussions and huge amounts of ideas get lost, together with prospective business benefits. In this IM Channel One Roundtable Discussion we introduced EY’s way of utilizing innovation management to address the three most relevant board room challenges: top-line growth, bottom-line growth and business resilience.
Innovation is such a hot topic of discussion that it can be difficult to determine the next initiatives to undertake to grow the maturity of your innovation program. In this enlightening webinar on November 12, 2014 we highlighted several innovation trends to consider implementing today for measurable results tomorrow.
The ultimate task for multinationals today is to efficiently harness their greatest asset: the knowledge and expertise of its people, spread across the organization and the globe. In this live IM Channel One Roundtable Discussion, hosted by Exago, we share experiences on how to run a cross borders idea management program, so as to achieve corporate alignment, employee’s engagement and seed a culture of innovation.