Artificial Intelligence, like other digital transformations, have been commemorated in the field of customer experience for many years. However, it’s now the rage and this technology has been touching the sky. Today, the AI technology with its potential to mimic the human interactions have been so widely embraced by both the customers and brands that there’s no denying the fact that the AI in customer experience marriage will definitely work.
The technology world is changing at a very fast pace and new trends keep on emerging every day. The latest product that has received a warm reception and excited many business managers is Artificial Intelligence. Everybody is fascinating about AI because it promises to be an effective way of performing routine tasks and can be applied to the various sectors of the economy.
Technology has not only improved our ability to process information and use it to our advantage, but it is now possible to merge our minds to it. This process has already started.
IRIBU, the robot, a gold medalist at the last International Robot Olympics, slowly sits on the couch and leans back with a grin on face. He is in a large square room, decorated with antiquity, providing the intellectual ambiance for a tactical discussion.
Customer service is an essence of modern business. It surpassed prices and products as the most important brand differentiator a long time ago. According to the recent survey, almost 100% of global consumers claim that customer service is crucial in their choice of the brand. That’s why you need to stay up to date and learn about the key customer service trends in this article.
Quantum computers will allow artificial intelligence, big data, and machine learning to become far more advanced. Many researchers are working on the advancement of quantum computers, and it won't be long before their use becomes widespread.
That the new Apple iPhone X uses facial-recognition software (FRS) to unlock the device rather than a pin or fingerprint, underlines the importance of this burgeoning technology. We will likely see a massive spread in the use of FRS which will bring many benefits but some serious risks which we need to start addressing now.
In this Innoboard interview with Dr. Joseph Reger, Fujitsu Fellow and Chief Technology Officer at Fujitsu EMEIA, he discusses his take on the nature of innovation, the best opportunities for using AI at Fujitsu, why AI is best delivered as a service rather than a product, and much more.
We are all part of a giant transformation, “digital world is eating up physical world” – enterprise, individual, activity, relationship, emotion, etc., almost every entity around us is getting through some degree of digitization. Michael Wei, Director of Samsung AI research center in the US, discusses the current developments, activities and challenges in artificial intelligence and its part in the digital transformation agenda.
