The Customer Experience Buyer’s Guide 2017
Your ultimate resource to the key CX investment areas for 2017 and how to make the most from your vendor partnerships.
Explaining the Origin of Innovations with the Opportunity Vacuum Framework
In our society, it is still quite common to attribute the creation of new ideas to either genius or serendipity - a lucky moment finding a valuable insight without actually looking for it. In recent years, however, human creativity was demystified. Empirical research shows that the development of novel ideas has less to do with the inexplicable genius of some individuals, than with the circumstances in which they occur. No genius of any sort could have invented an iPhone in 1850, since the technological trajectory was not anywhere near this point at that time. If there is a 'natural limit' to innovation, then how can we describe the field of possible innovations?
A Profile of Open Innovation Managers in Multinational Companies
Open innovation is widely used in large companies and we know increasingly more about how to manage this process. In contrast, we know virtually nothing about the managers and practitioners who are driving open innovation in large companies. Who are the managers operating in open innovation teams or units? What is their profile? How long do they stay in an open innovation job, and what is their tenure in the company? This report tries to answer these questions based on an investigation of open innovation managers on LinkedIn.
Digital or Dead – An Expert Study
Nearly all executives have acknowledged the relevance of digitization and related trends, such as the Internet of Things, connectivity, and industry 4.0. However, the full impact of digitization has usually not been understood in detail. Moreover, most firms struggle to implement digitization initiatives successfully.
The Big Book of Customer Insight, Data & Analytics
Customer insight, data & analytics have become an integral part of customer experience. With constantly rising customer expectations and an increasing demand for a quicker service, more channel choice and a highly personalised interaction, the only way you can achieve all three of these and ensure you’re providing an excellent CX is by truly knowing your customers.
The Global Competitiveness Report 2016–2017
The Global Competitiveness Report assesses the competitiveness landscape of 138 economies, providing insight into the drivers of their productivity and prosperity. Switzerland, Singapore and the United States remain the three world’s most competitive economies.
Getting Connected Products Right
Why do so many companies seem to be sitting on the sidelines when it comes to creating connected products and designing services that tie into them? The cost of adding wireless connectivity to a device is plummeting toward $1. Projections about how many Internet of Things (IoT) objects will be part of our lives, at work or at home, range from 12 billion by 2020 (Cisco) to 50 billion (Ericsson and Intel).
40 Design and Innovation Leaders in Social
Design Thinking Leaders discover innovative ideas by working through challenging, and often chaotic, situations where disruptive opportunities are typically hidden. These creativity-minded professionals embrace the consumer’s perspective and balance that with the brand’s needs and aspirations. The result? Simple, yet radical solutions that seem so obvious in hindsight.
Cisco Ignites Companywide Startup Culture
In the past few years, the mass digitization of business and society has pressured every organization – large and small, private and public – to innovate at unprecedented speed. This digital revolution has incited a new and disruptive era of hyper competition. It has accelerated the pace of change exponentially. It has forced companies to reinvent themselves. And it has utterly disrupted institutions and their cultures, upended entire markets, and hatched new business models that challenge traditional ways of operating.
The Global Innovation Index 2016
Since the release of the Global Innovation Index (GII) last year, the world economy has encountered a number of challenges that have led to further downgrades of global economic growth projections. In the context of such uncertainty, countries will seek ways to move the global economy out of its current holding pattern, thus avoiding a prolonged low-growth scenario. Innovation will be a critical ingredient to achieving this objective.
IMP³rove Report: Effective Innovation Management Support
This collection of case examples of IMP³rove innovation management support services for SMEs to gain competitive advantage illustrates the needs of key stakeholders in the innovation ecosystem. The case examples show how a wide variety of effective support services utilising the IMP³rove offerings address these needs.
Innovation that Matters: Tomorrow’s Winning Cities
Innovation that Matters examines and ranks 25 cities’ readiness to capitalize on the inevitable shift to a digital economy. It carves out critical trends every U.S. city leader can learn from and offers recommendations local leaders can adopt to strengthen their region’s digital competitiveness.
Digital Shoring for Networked Innovation
Companies are under pressure to innovate faster than ever, and collaboration beyond organizational boundaries is central to accelerated innovation. But few companies navigate collaboration well—or even find the right path to get started. To move forward, companies must change their operating models to enable “digital shoring,” the latest evolution of organizational “shoring” approaches.
Contributors and Detractors: Ranking Countries’ Impact on Global Innovation
If nations increased their supportive policies and reduced their harmful policies, the rate of innovation worldwide would significantly accelerate. This report assesses countries on the extent to which their economic and trade policies either constructively contribute to or negatively detract from the global innovation system.
5 Key Requirements for Innovation Management Platforms
Selecting an Innovation Management Platform for your organization can be challenging, and there are several key features to have on your requirements list.