Bridie Scott is an Innovation Manager at Spotless and she’s taken the business on a journey from a large-scale company with big goals to a company that is listening to and empowering all of their frontline employees in the innovation process.
Innovation is usually spoken of in relation to products, research, and development. However, every aspect of your business can be innovated. In fact, one of the most important – and often overlooked – is customer service. Innovative customer service helps you build loyalty, encourages repeat business, and can also bring in new buyers as they observe how you care for your consumers.
Learn four essential tips that employers and HR departments should consider when trying to get honest input from their employees.
The workplace of today little resembles the cubicles of yesteryear. More people telecommute and enjoy flextime options. Rather than a traditional top-down structure, many companies embrace a more democratic arrangement.
Before being acquired by Facebook for US$1 billion, Instagram was just another photo-sharing app operating with insignificant infrastructure and a dozen employees. With the ever-increasing potential of modern technology, the next billion-dollar business could start from the comfort of someone’s home. To stay on top, established organisations need to stimulate innovation... and that’s our topic today.
Preventing harassment in the workplace isn’t a new problem, but it’s becoming something we discuss more often and more openly. Harassment can lead to distress, mental health issues and other overwhelming feelings—and on top of all that, it’s illegal.
In the world of business to get an edge over competitors, companies are required to constantly evolve their sales, marketing, hiring, and employee retention tactics to stay ahead. External pressures and threats from other companies push entrepreneurs to come up with new strategies and solutions to grow their businesses. There’s no way to succeed other than to innovate.
The workplace isn't just about work. Sure, reaching productivity quotas or snagging reputable clients matter, but so does the way your business operates.
Companies have to attract and retain top talent to remain competitive in a globalized world. Without a motivated workforce, they'll fail to meet their goals and achieve growth, year after year.
It is neither the business models nor the products that are innovative, but rather the minds behind them. Hence, nurturing a culture where people are willing to generate and execute on creative ideas is an essential skill for every innovation leader.
To be successful, you must be the first one in and last one out. You must work extra hours, you must think about work, answer phone calls, reply to emails, even when you’re off the clock. You must put your personal life on hold to impress the boss. You must show your commitment to the company to ensure your place.
As a senior member of staff, it’s likely you’ve had to fire someone during your career. For both involved, it’s an extremely uncomfortable position but when employees aren’t performing you need to be able to act efficiently.
What are the key driving forces shaping the emerging future of business meetings, events, and conferences? The next five years promise to bring fundamental changes across society – from the clients we serve, to the technology we use, and the needs and priorities of business – literally everything is "up for grabs".
It’s a fast-paced business world out there where innovation is the name of the game and a powerful tactic that ensures long-term success. After all, if your company is not innovating and reinventing its processes across the board, then you’re falling behind.
Innovation is what leads to differentiation. There need to be both “hard” and “soft,” visible and invisible forces to drive the success of innovation management.
