Interested in improving already-existing processes – refining, redefining, etc. – can also apply to reconfiguring departments or teams
Frugal Banking: An Opportunity to Create Customer Value in the Future?
Investments that are necessary to innovate and serve customers are no longer sustainable while COVID-19 hastens the need to exploit the potential of digital innovations. Serving customers accurately during unprecedented times requires a new mindset and business model innovations. If banks respond to customer requirements in completely new special situations, they can gain trust and integrity and become winners of the crisis.